ICBA Benefits has offices in Surrey, B.C., Prince George, B.C., and Calgary, Alberta, and employs some of the best people in the industry. For more than 35 years, ICBA Benefits has been providing superior employee benefits and services to our members. We believe that you’ll find ICBA Benefits an exciting place to be and one where new ideas and new opportunities come together. You’ll find that we value dedication, determination, teamwork, and a sense of humour. We are currently hiring for the following positions:
Client Operations Specialist
Surrey, BC
As Client Operations Specialist for ICBA Benefits, you will be supporting one of the largest Third Party Administrators in Canada, and will be responsible for a variety of key functions including: onboarding new clients, assisting clients with Short and Long-Term Disability and Life Insurance claims ensuring all required paperwork is received within time limits, reporting service levels for the organization, andperforming complex mail-merges for mass communications. All these duties involve uncompromising service levels and deadlines, and require a high degree of accuracy, and an innate adeptness with systems, applications and data. Click here to download more information, apply through the job post on indeed.com, or submit your resume and cover letter to Jenny Ma, Office Manager, at hr@icbabenefits.ca.
Client Service Representative
Surrey, BC
As a Client Service Representative for ICBA Benefit Services Ltd., you are responsible for delivering exceptional service to our clients and agents. You will be responding to inquiries about benefit coverage (what’s covered on the plan, who is eligible for coverage, etc.), explaining payments for Health and Dental claims, providing instructions to clients about how to administer their plan and submit claims, and resolving customer problems. You will also coordinate long term disability claim submissions, and process enrolments. Click here to download more information, apply through the job post on indeed.com, or submit your resume and cover letter to Jenny Ma, Office Manager, at hr@icbabenefits.ca.
Hour Bank – Client Service Representative
Surrey, BC
As a Client Service Representative for ICBA Benefits, you will be supporting one of the largest Hour Bank Plans in Canada (CIBP) and will be responsible for delivering exceptional service to our clients and agents. You will be responding to inquiries about benefit coverage (what’s covered on the plan, who is eligible for coverage, etc.), explaining payments for Health and Dental claims, providing instructions to clients abouthow to administer their plan and submit claims, and resolving customer problems. 25% of this role is spent on the phone, with the remaining portion of your day being spent responding to email inquiries and troubleshooting customer issues. Click here to download more information, apply through the job post on indeed.com, or submit your resume and cover letter to Jenny Ma, Office Manager, at hr@icbabenefits.ca.
Account Manager – Alberta
Calgary, BC
As an Account Manager for ICBA Benefit Services Ltd., you will report to the Vice President, Account Management. This position is a customer-facing role in which you will be front and centre servicing a block of ICBA Benefits clients across Alberta. You will proactively provide an exceptional customer experience following a defined service protocol, on-board new clients, lead on-site employee meetings, and deliver yearly group health benefit plan renewals. Click here to download more information, apply through the job post on indeed.com, or submit your resume and cover letter to Jenny Ma, Office Manager, at hr@icbabenefits.ca.
