Kerry and Jordan discuss two upcoming ICBA Training courses–Understanding Anger, and Negotiation Skills: You don’t get what you want, need or deserve (You get what you negotiate).
Understanding Anger (Live Online Training)
Thursday, August 26th, 2021 11AM – 1PM
https://icba.simplesignup.ca/en/7789/index.php?m=eventSummary
Anger is a universal experience. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This webinar is designed to help give you and your organization that edge.
What Will Participants Learn?
- Recognize how anger affects your body, your mind, and your behaviour.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
What Topics are Covered?
- What is anger?
- Costs and pay-offs
- The anger process
- How does anger affect our thinking?
- Understanding behaviour types
- Managing anger
- Communication tips and tricks
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
https://icba.simplesignup.ca/en/7789/index.php?m=eventSummary
or see all ICBA courses at ICBA.ca/courses
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Negotiation Skills Workshop: You don’t get what you want, need or deserve – you get what you negotiate. (Live Online Training)
Thursday, September 9th and Friday, September 10th, 2021 8:30AM to 12:30PM both days
https://icba.simplesignup.ca/en/7355/index.php?m=eventSummary
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
The truth is that in our professional lives we don’t get what we deserve – we get what we negotiate. Are you finding your customers, clients, employees or boss or employers increasingly demanding, wanting more for less? Do you ever feel that you are being taken advantage of?
Many individuals often fail in negotiation not because they are unable to get an agreement, but because they walk away from the table when they could have done much better. In this seminar you will learn a proven, practical step-by-step approach to win-win negotiations and how to protect yourself from “hardball” negotiators.
Topics to be covered:
- The most common negotiating mistakes people make and how to avoid them
- Understanding the difference between Collaborative “win-win” and Competitive “hardball” negotiations and how to know what game you are playing
- The characteristics of highly effective negotiators
- Understanding the different sources of negotiating power
- How to strengthen your bargaining position
- How to create an open communication flow that allows you to deeply understand the other party
- The 5 steps process to quickly and effectively plan and prepare for your negotiations
- How to determine your “walk-away point”
- How to defend yourself against “hardball’ negotiators
- How to counter the 5 common manipulative strategies being used against you
- How to create win – win outcomes that ensure the other party lives up to their end of the bargain
Instructor Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
What previous participants said:
- “Found it productive and informative.”
- “A great course for personal and business relationships.”
- “Very informative. I learned a lot about my current habits and weaknesses to overcome.”
- “Great catalyst for a lot more than negotiating.”
https://icba.simplesignup.ca/en/7355/index.php?m=eventSummary
All courses at ICBA.ca/courses